Customer Stories
A Word From Our Wonderful Customers!
Cypress Custom Pools takes pride in providing superior customer service in all we do, whether we’re designing and constructing a custom pool and spa, renovating or remodeling an existing pool and spa, or providing weekly maintenance and repair services. We value our customers and appreciate hearing from you. Please take a few minutes to read through our customer reviews to see what some of our clients have had to say about their experience with us.
A big THANK YOU to Cypress Custom Pools for recently completing our backyard project! It started with a dream on a piece of paper, followed by several pool builder interviews, and the hardest step of all: choosing the best pool builder to fit our needs. After six weeks, the project is completed, and we couldn’t be happier! As first-timers owning a pool, Cypress Customs Pools guided us through the process with a great deal of patience! We would like to recognize the amazing job of a group of hard-working individuals that were behind this project: Brian, Gary, Joe, Ruben, Sammy, Kyle, and Susan and also thanking all the different wonderful crews that worked in the house and make this project a reality. We can’t say enough about the professionalism and detail-oriented efforts; you guys made this dream possible! Thank you for doing such an excellent and high-quality job! If you are looking for a pool builder, make sure Cypress Customs Pools is on the top of your list!
Diana R.
We had a wonderful experience with our pool build in conjunction with our house build. It was great to have a turn-key move-in where we could just jump right into the pool. The quality of build and customer service is beyond excellent! My pool is my oasis!
Lynn S.
I would highly recommend Cypress Pools for your next pool project. We had a larger project than most. Our sloping back yard made it ideal for a lot of exterior stonework and an infinity edge. We also installed a spa and an outdoor kitchen. The design LeAnna came up with was head and shoulders above anything else we saw from other Pool Companies. This was our first pool and we always dreamed of having one. Brian and LeAnna were very helpful and responsive. Brian’s decades of experience in this business definitely shines through. He helped us with key decisions needed to make our dream a reality. AJ was always there when we needed him. The crews were artisans and very professional. At the end of the project, Kyle was very helpful in setting up and showing us the pool equipment. The pool size/shape is perfect, the equipment works like it’s supposed to, the spa is gorgeous, the stonework is amazing, the swim-up bar is outstanding, the outdoor kitchen is more than we expected, the multiple deck levels provide a very elegant touch, you can gaze at the infinity-edge forever, and the lighting is spectacular. It’s clear that Cypress Pools takes just as much pride and ownership in the finished project as we do. We couldn’t be happier.
Tom K.
We finished up our build with Cypress Custom Pools earlier this year. We were planning to sign a contract with another builder before a friend made the recommendation to contact CCP. From the very first meeting with Lauren to the final pool school, the team at CCP exceeded our expectations. Their customer service stood out, with transparency and fantastic communication throughout the project. We are very happy we went with Cypress to transform our backyard. Looking forward to enjoying our pool with friends and family for years to come! Thank you to Brian, Lauren, AJ, Reuben, Kyle, and the whole team at CCP!
Taylor S.
I absolutely love our pool. Gary, Joe, Ruben, and the entire crew did an amazing job. They were very professional. Everything went smoothly. No complaints at all. I would highly recommend Cypress Custom Pools! Thank you so much!
Amy P.
We completed our pool build with CCP on Aug 1, 2020. The entire experience was pleasant from the moment LeAnna came to our home to discuss designs. LeAnna is very professional and an expert at pool design. She was always available for any questions..and I had a lot! I’m very picky and detailed and they came through will flying colors! We get so many compliments on our custom pool with how it wraps around our preexisting patio. As with any construction project, there were a few issues that arose, but how CCP handled everything was above and beyond. I had complete trust in them. From the beginning, they did what they said they would do and stayed in constant communication with me. I needed help one night and Brian was at my house in 10 minutes. Brian is extremely knowledgeable with pools, kept his word, and was always readily available for any questions. AJ was our superintendent and managed everything from start to finish. He followed up with me to ensure the contractors did their jobs and called me back ASAP when I had questions. Kyle helped us start the pool and taught us how to run it. He was very patient and kind. There is a learning curve with having a pool put in. Knowing what I know now, I am even more thankful to have gone with CCP. Their professionalism from start to finish, the high-quality Pentair products they use, and their company warranty on workmanship are a few of the reasons I highly recommend them. I get nothing for writing this review. I just want to show my gratitude and help anyone looking to build who may be researching companies. Do yourself a favor and go with CCP!
Stacy L.
We were very pleased with Cypress Custom Pools. The team did a great job and with our pool, patio, and outdoor kitchen. Gary, Joe, Ruben & Kyle were very easy to work with and always returned our calls or replied to text. We could not have asked for a better team. My husband loved the fact that our yard was kept tidy throughout the project. Thank you CCP for our fantastic backyard.
Sonia L.
“Brian, Matt, Jose, Hope, and Ruben were the best! We had a pool and custom bar put in our backyard and it turned out fabulous. This is the second pool that we had done by Cypress Custom. The first one was back in 1999. They were very easy to work with and came in on budget with no hidden expenses or surprises. They went out of their way to ensure that we were a happy customer. We are so excited to enjoy our new backyard for the summer!”
Janet H.
“Awesome experience! My pool was built in the time frame I was told it would be and everything was perfect. Brian was a pleasure to work with and he kept his word on all promises made!”
Paula K.
“We had our pool built by Cypress Custom Pools, and had the best experience. They worked with us throughout the whole process from beginning to end. The customer service we received, prior, during, and after construction has been excellent! Brian and the team at Cypress Custom Pools have gone above and beyond. Thanks, guys!”